The challenge: Creating industry standards is an intensely collaborative process that requires structured input from many individuals and strict auditing every step of the way. How do you manage all of this in an efficient and trackable way?
What I did: I researched and developed a customized set of heuristics for evaluating the existing system. Using the evaluation results, I created a conceptual framework for improving the user experience. My groundwork informed a redesigned workspace for leading, participating in, and monitoring the process of creating industry standards.